Shipping Policy

Shipping Policy

Thank you for shopping with Chi Bear™.

Processing Time  
Orders are typically processed within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times  
Estimated delivery times within the United States are typically 3–7 business days depending on your location and carrier availability.

Please note that shipping times may vary during holidays, promotional periods, or due to carrier delays outside of our control.

Tracking Your Order  
Once your order ships, tracking information will be sent to the email address provided at checkout.

Lost or Delayed Packages  
If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, feel free to contact us and we will do our best to help.

Incorrect Shipping Information  
Please ensure all shipping information is entered correctly at checkout. Chi Bear™ is not responsible for orders shipped to incorrectly entered addresses.

Questions  
If you have any questions regarding your order, please contact us at support@chibear.shop.